IT Support SpecialistThe IT Support Specialist delivers comprehensive IT help desk and technical support across client's global footprint. Responsibilities span hardware, software, network, cybersecurity, email systems, and equipment logistics. Duties may include but are not limited to:Hardware, software, and network support for global staffGovernance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss preventionIT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventoryEmail support, including account creation, updates, deletions, and archivingIT equipment support, maintenance, repair, and replacement of IT assetsRequired Knowledge, Skills, and Experience:Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFAProficiency in Windows troubleshooting and device supportSkilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, GroupsExperience with Adobe, Power BI, Power Automate, Visio, Planner, ProjectExperience installing, configuring, and supporting laptop and mobile devices.Experience with remote support tools (Remote Desktop, Zoom, MS Teams)Knowledge of cloud security best practices and complianceIn addition to the requirements listed above, the following experience is preferred:Experience supporting a hybrid work environment that includes support of staff deployed worldwideStrong communication and interpersonal skillsAbility to work under deadlines and to adapt to changing circumstancesCollaborative team spirit, cultural sensitivity, and a strong desire to learnMinimum 7 years of IT support experienceBachelor's degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
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