IT Support SpecialistResponsible for providing high-level customer service to resolve IT-related issues, isolate problems, determine and implement solutions as well as diagnosis and request additional support staff. The IT Support Specialist must be self-motivated, organized, have reliable transportation, and have strong customer service skills. This position handles requests for support relating to the IT needs of Goodwill's retail locations.Primary Duties and Responsibilities:1. Provide remote/in-person technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.2. Manage and track issues and escalations to ensure timely resolution of customer issues.3. Travel to store locations to provide hands-on support.4. Respond to email messages and phone calls for internal customers seeking help.5. Logs all requests into the helpdesk system.6. Troubleshoots hardware and software problems, assists users with desktop applications and provides user training.7. Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.8. Provides first-level telephone, email, and web support for computer systems, software, hardware, and telecommunication systems.9. Follow up with customers to ensure issue has been resolved.Additional Duties and Responsibilities:1. Gain feedback from customers about computer usage.2. Performs other job-related duties as assigned.Required Qualifications:1. Must have own reliable transportation, valid driver's license, and be able to drive to any location within the Goodwill market area.2. Working knowledge of basic hardware and software systems.3. Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.4. Basic troubleshooting skills and the use of remote troubleshooting applications.5. Detail-oriented and well organized.6. Ability to multitask.7. Self-motivated to address IT concerns.8. Proven Break/fix computer skills.9. High School Diploma or equivalent.10. One to two years industry experience, support center or helpdesk.11. A+ Certification.Preferred Qualifications:1. Certificate in Computer or IT related area of study or equivalent.2. MCSA (Microsoft Certified Systems Administrator).3. POS support experience preferred.
...Clinical Data QA Reviewer $30-50/hr Remote Freelance STEM About the Role We're looking for detail-oriented clinical professionals to review and annotate electronic health record (EHR) data for quality assurance. Your expertise directly supports the integrity of...
DescriptionYour teams dynamic:The Sales Engineering team is a diverse group of team-oriented individuals that serve as the backbone of the technical sales process. We strive to provide customers with valuable, well-architected solutions that not only meet their current...
...Job Description About Us Flourish Research is where clinical trials thrive.Flourish... ...We are actively hiring a Research Assistant to supportour Jacksonville, FL site.... ...daily availability of an automobile. Experience Bachelor's degree preferred, but not...
...Box Truck Driver We are seeking a skilled and dependable Box Truck Driver to join our team at Making A Difference Foundation. As a Box... ...donations from vendors and community donors, as well as making deliveries to our disabled and elderly clients. You will also be...
...Family:Strategy & Transformation ConsultingTravel Required:Up to 25%Clearance Required:Ability to Obtain NACIWhat You Will Do:The Technology Project Manager leads the planning, execution, and delivery of complex technology modernization, interoperability, and data...